What happens if I cancel a reservation I made?

Cancellation of a bike reservation:
Cancellation up to 30 days before the 1st rental day, you do not pay anything.
Cancellation between 29 days and 14 days before the 1st rental day, you pay 50%.
Cancellation between 13 days and 7 days before the 1st rental day, you pay 80%.
Cancellation 6 days or less before the 1st rental day, you pay 100%. 
Cancellations must be in writing via e-mail or fax.

Do I have to bring anything with me?

Yes. Important things you should bring:

  • pedals, if you didn’t order them as accessories
  • A set of Allen keys/multi-tool
  • A bike lock


  • your own saddle if you are delicate in this part of your body

Are the bikes insured?

Please have a look at Insurance.

Does the delivery charge include both delivery and pick up of the bike at the end of the rental period?


Do I have to pay the delivery charge for every bike (if ordering more than one)

No! The delivery charge you only pay once, no matter whether we deliver 1 or say 5 bikes. If you rent more than 10 bikes, the delivery service is free of charge.

Can I pick up / bring back the bike to your Felanitx Base at any time of the day?

No! The Felanitx Bike Shop is open:

Monday – Friday:  09.30 – 13.00 h und 16.30 – 20.00 h

Saturday: 10.00 – 13.00 h

Sunday and public holidays: closed.